TikTok widgets in Dashboard
- Agents' performance
- Answered surveys
- Average reach per content piece
Facebook, Instagram, Snapchat, TikTok
- Average time watched
Facebook, Instagram, Pinterest, Snapchat, TikTok
- Care agents performance
- Case level CSAT
- Clicks
- Comments
- Completion rate
Instagram, TikTok
- Content by labels
- Content by type
- Content impressions
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, Twitter
- Content widget
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, YouTube
- CPC - Cost per Click
- CPE - Cost per engagement
- CPM - Cost per mille
- CTR - Click through rate
- Direct messages response time
- Engagements (post)
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, YouTube
- Engagements (profile)
LinkedIn, TikTok, YouTube
- Escalated Salesforce cases (Care)
- Escalated Salesforce cases (Community)
- Escalated Salesforce leads
- Escalated Salesforce Social Posts
- First response time
- Growth of community size
Facebook, Instagram, LinkedIn, Pinterest, TikTok, Twitter, YouTube
- Growth of followers
- Growth of new cases
- Handling time
- Impressions (ADS)
- Incoming messages
- Incoming vs sent messages
- Likes
This widget was renamed to Post reactions.
- Number of cases
- Number of comments
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, YouTube
- Number of content pieces
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, YouTube
- Number of videos
- Overall satisfaction score (OSAT/CSAT)
- Page engagement
- Post engagement
- Post engagement rate
- Post reactions
- Profile views
Instagram, TikTok
- Reach engagement rate (post)
Facebook, Instagram, Snapchat, TikTok
- Response time
- Sent messages
- Sent surveys
- Shares
- Spend
- Survey response rate
- Survey response time
- Total community size
- Total followers
- User activity
- Video plays at 100%
- Video plays at 25%
- Video plays at 50%
- Video plays at 75%
- Video views - insights (profile)
Facebook, TikTok, YouTube
- Video views (ADS)
- Video views (post)
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, YouTube
- View time (post)
Facebook, LinkedIn, Pinterest, Snapchat, TikTok, YouTube