Care agents performance

General description
An overview including the number of cases assigned to agents, the number of resolved cases, and average first response and handling times.

If you have the Voice of Customer module, you can also see the average CSAT (customer satisfaction score) as a metric to break down the data by.

Platform
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube

Platform reach
Multi-platform

Organic or Boosted
N/A

Private or Public
N/A

Level
N/A

ADS
No

Dashboard template
Care