Case level CSAT

This widget is available only if you have the Voice of Customer (VOC) module.

General description
The total average of all CSATs (customer satisfaction scores) across all Care cases.

Only surveys created based on the “Social Voice of Customer” survey template are counted.

Platform
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube

Platform reach
Multi-platform

Organic or Boosted
N/A

Private or Public
N/A

Level
N/A

ADS
No

Dashboard template
Care