General description
All the messages you find in Community, incoming and sent (both the messages sent from Community and the messages sent natively - directly from the social media platform), including those that were hidden or deleted:
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Comments
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Ad comments
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Replies
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Mentions
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Direct conversations
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Whole conversations, not individual direct messages in the conversations, are counted. A direct conversation is included when at least one message in this conversation was sent within the date range defined in the widget.
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Depending on the widget configuration, the same direct conversation may be counted more than once.
Example: The date range defined in the widget is set to January-March, and the data is broken down by month. If a conversation contains messages from January and messages from February, this conversation will be counted twice: it will be included in the number of messages in January and in the number of messages in February.
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Platform
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
Platform reach
Multi-platform
Organic or Boosted
N/A
Private or Public
Private
Level
N/A
ADS
No
Dashboard template
Community