Overall satisfaction score (OSAT/CSAT)

This widget is available only if you have the Voice of Customer (VOC) module.

General description
A breakdown of customer satisfaction scores (CSAT) across surveys collected during the selected time range.

Only surveys created based on the “Social Voice of Customer” survey template are counted.

Platform
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube

Platform reach
Multi-platform

Organic or Boosted
N/A

Private or Public
N/A

Level
N/A

ADS
No

Dashboard template
Community