Google Business widgets in Dashboard
Google Business is available only in the Dashboard widgets that are dedicated for Community (Analyze Performance of Your Community Operations) and Care (Analyze Performance of Your Care Operations).
- Agents' performance
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Answered surveys
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Average review rating (Care)
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Average review rating (Community)
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Care agents performance
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Case level CSAT
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Content by labels
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Content by type
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Direct messages response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Escalated Salesforce cases (Care)
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Escalated Salesforce cases (Community)
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Escalated Salesforce leads
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Escalated Salesforce Social Posts
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- First response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Growth of new cases
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Handling time
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Incoming messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Incoming vs sent messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Number of cases
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Overall satisfaction score (OSAT/CSAT)
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Sent messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Sent surveys
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Sentiment of direct messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Survey response rate
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- Survey response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
- User activity
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube