General description
Review how much time agents take to respond to messages and how many messages they resolve.
For each agent, the widget displays:
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The number of public replies (replies to comments and replies to ad comments) sent by the agent
-
The number of direct conversations the agent had
Whole conversations, not individual direct messages in the conversations, are counted. A direct conversation is included when at least one message in this conversation was sent within the date range defined in the widget.
The replies/messages that were hidden or deleted are included.
Any replies/messages that were sent natively (directly from the social media platform) are not included.
Platform
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
Platform reach
Multi-platform
Organic or Boosted
N/A
Private or Public
N/A
Level
N/A
ADS
No
Dashboard template
Community