Handling time
General description
The average time it takes to resolve a case.
Handling time is calculated as the time difference between creating a case and marking it as Done. If a case is reopened multiple times within a defined date range, the metric considers the last time the case was marked as Done.
Platform
Facebook, Google Business, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube
Platform reach
Multi-platform
Organic or Boosted
N/A
Private or Public
Private
Level
N/A
ADS
No
Dashboard template
Care