Handling time

General description
The average time it takes to resolve a case.
Handling time is calculated as the time difference between creating a case and marking it as Done. If a case is reopened multiple times within a defined date range, the metric considers the last time the case was marked as Done.

Platform
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube

Platform reach
Multi-platform

Organic or Boosted
N/A

Private or Public
Private

Level
N/A

ADS
No

Dashboard template
Care