YouTube widgets in Dashboard
- Agents' performance
- Answered surveys
- Average interactions per post
Facebook, Instagram, LinkedIn, Pinterest, Twitter, YouTube
- Avg view duration
- Avg view percentage (post)
- Avg view percentage (profile)
- Care agents performance
- Case level CSAT
- Content by labels
- Content widget
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, YouTube
- Direct messages response time
- Distribution of interactions
- Distribution of interactions (profile, YouTube)
- Engagement rate
Facebook, Instagram, LinkedIn, Twitter, YouTube
- Engagements (post)
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, YouTube
- Engagements (profile)
LinkedIn, TikTok, YouTube
- First response time
- Growth of community size
Facebook, Instagram, LinkedIn, Pinterest, TikTok, Twitter, YouTube
- Growth of new cases
- Growth of subscribers
- Handling time
- Incoming messages
- Incoming vs sent messages
- Interactions (post)
Facebook, Instagram, LinkedIn, Pinterest, Twitter, YouTube
- Interactions (profile)
- Interactions per 1k followers
Facebook, Instagram, LinkedIn, Twitter, YouTube
- Interactions per 1k subscribers (post)
- Interactions per 1k subscribers (profile)
- Number of authors
Facebook, Instagram, Twitter, YouTube
- Number of cases
- Number of comments
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, YouTube
- Number of content pieces
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, YouTube
- Number of new videos
- Overall satisfaction score (OSAT/CSAT)
- Potential impressions
Facebook, Instagram, Twitter, YouTube
- Response time
- Sent messages
- Sent surveys
- Sentiment of direct messages
- Social interactions
Facebook, Instagram, Twitter, YouTube
- Survey response rate
- Survey response time
- Total community size
- Total subscribers
- User activity
- Video subscribers gained & lost (post)
- Video subscribers gained & lost (profile)
- Video views - insights (post)
- Video views - insights (profile)
Facebook, TikTok, YouTube
- Video views (post)
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, YouTube
- Video views insights (profile)
Facebook, TikTok, YouTube
- View time (post)
Facebook, LinkedIn, Pinterest, Snapchat, TikTok, YouTube
- View time (profile)