- Agents' performance
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Answered surveys
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Average interactions per post
Facebook, Instagram, LinkedIn, Pinterest, X, YouTube
- Average review rating (Care)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Average review rating (Community)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Avg time watched
Facebook, Pinterest, Snapchat, TikTok, YouTube
- Avg view duration
- Avg view percentage (post)
- Avg view percentage (profile)
- Care agents performance
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Case level CSAT
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Content by labels
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Content by type
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Content widget
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, X, YouTube
- Direct messages response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Distribution of interactions
- Distribution of interactions (profile, YouTube)
- Engagement rate
Facebook, Instagram, LinkedIn, X, YouTube
- Engagements (post)
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, X, YouTube
- Engagements (profile)
LinkedIn, TikTok, YouTube
- Escalated Salesforce cases (Care)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Escalated Salesforce cases (Community)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Escalated Salesforce leads
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Escalated Salesforce Social Posts
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- First response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Growth of community size
Facebook, Instagram, LinkedIn, Pinterest, TikTok, X, YouTube
- Growth of new cases
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Growth of subscribers
- Handling time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Incoming messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Incoming vs sent messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Interactions (post)
Facebook, Instagram, LinkedIn, Pinterest, X, YouTube
- Interactions (profile)
- Interactions per 1k followers
Facebook, Instagram, LinkedIn, X, YouTube
- Interactions per 1k subscribers (post)
- Interactions per 1k subscribers (profile)
- Number of authors
Facebook, Instagram, X, YouTube
- Number of cases
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Number of comments
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, X, YouTube
- Number of content pieces
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, X, YouTube
- Number of new videos
- Overall satisfaction score (OSAT/CSAT)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Potential impressions
Facebook, Instagram, X, YouTube
- Response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Sent messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Sent surveys
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Sentiment of direct messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Social interactions
Facebook, Instagram, X, YouTube
- Survey response rate
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Survey response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Total community size
Facebook, Instagram, X, YouTube, LinkedIn, TikTok, Pinterest
- Total subscribers
- User activity
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Video subscribers gained & lost (post)
- Video subscribers gained & lost (profile)
- Video views (post)
Facebook, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, X, YouTube
- Video views (profile)
YouTube
- Video views - insights (post)
- Video views - insights (profile)
Facebook, Instagram, TikTok, YouTube
- View time (post)
Facebook, LinkedIn, Pinterest, Snapchat, TikTok, YouTube
- View time (profile)
