WhatsApp is available only in the Dashboard widgets that are dedicated for Community (Analyze Performance of Your Community Operations) and Care (Use Dashboard to Analyze Performance of Your Care Operations).
- Adds to cart
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Ads content
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle, TikTok Global App Bundle
- Agents' performance
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Answered surveys
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Average review rating (Care)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Average review rating (Community)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Care agents performance
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Case level CSAT
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Clicks
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle, TikTok Global App Bundle
- Comments
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Content by labels
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Content by type
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Cost per estimated ad recall lift (people)
Facebook, Instagram, Messenger, Audience Network. Threads, WhatsApp
- Cost per link click
Facebook, Instagram, Messenger, Audience Network, Twitter, Publisher Network, Threads, WhatsApp
- Cost per page engagement
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Cost per ThruPlay
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Cost per unique click (all)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Cost per unique link click (ADS)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- CPC - Cost per Click
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- CPE - Cost per engagement
Facebook, Instagram, Messenger, Audience Network, Threads, Whatsapp, Twitter, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- CPM - Cost per mille
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- CPP
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- CTR - Click through rate
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Direct messages response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Escalated Salesforce cases (Care)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Escalated Salesforce cases (Community)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Escalated Salesforce leads
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Escalated Salesforce Social Posts
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Estimated ad recall lift (people)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Estimated ad recall lift rate
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- First response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Frequency
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Growth of new cases
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Handling time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Impressions (ADS)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Incoming messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Incoming vs sent messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Landing page views
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Leads
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Link clicks (ADS)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network
- Link CTR
Facebook, Instagram, Messenger, Audience Network, Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, X, Publisher Network
- Number of cases
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Overall satisfaction score (OSAT/CSAT)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Page engagement
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Post engagement
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Post reactions
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Purchases
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Reach (ADS)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Sent messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Sent surveys
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Sentiment of direct messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Shares
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Spend
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Survey response rate
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Survey response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- ThruPlays
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Unique CTR (all)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Unique link clicks
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Unique link CTR
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- User activity
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Video plays
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Video plays at 100%
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Video plays at 25%
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Video plays at 50%
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Video plays at 75%
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Video plays at 95%
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Video views (ADS)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)