WhatsApp widgets in Dashboard
WhatsApp is available only in the Dashboard widgets that are dedicated for Community (Analyze Performance of Your Community Operations) and Care (Use Dashboard to Analyze Performance of Your Care Operations).
- Adds to cart
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Ads content
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle, TikTok Global App Bundle
- Agents' performance
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Answered surveys
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Average review rating (Care)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Average review rating (Community)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Care agents performance
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Case level CSAT
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Clicks
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle, TikTok Global App Bundle
- Comments
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Content by labels
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Content by type
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Cost per estimated ad recall lift (people)
Facebook, Instagram, Messenger, Audience Network. Threads, WhatsApp
- Cost per link click
Facebook, Instagram, Messenger, Audience Network, Twitter, Publisher Network, Threads, WhatsApp
- Cost per page engagement
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Cost per ThruPlay
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Cost per unique click (all)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Cost per unique link click (ADS)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- CPC - Cost per Click
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- CPE - Cost per engagement
Facebook, Instagram, Messenger, Audience Network, Threads, Whatsapp, Twitter, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- CPM - Cost per mille
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- CPP
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- CTR - Click through rate
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Direct messages response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Escalated Salesforce cases (Care)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Escalated Salesforce cases (Community)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Escalated Salesforce leads
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Escalated Salesforce Social Posts
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Estimated ad recall lift (people)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Estimated ad recall lift rate
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- First response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Frequency
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Growth of new cases
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Handling time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Impressions (ADS)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Incoming messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Incoming vs sent messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Landing page views
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Leads
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Link clicks (ADS)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network
- Link CTR
Facebook, Instagram, Messenger, Audience Network, Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, X, Publisher Network
- Number of cases
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Overall satisfaction score (OSAT/CSAT)
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Page engagement
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Post engagement
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Post reactions
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Purchases
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Reach (ADS)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Sent messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Sent surveys
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Sentiment of direct messages
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Shares
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Spend
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Survey response rate
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Survey response time
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- ThruPlays
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Unique CTR (all)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Unique link clicks
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Unique link CTR
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- User activity
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
- Video plays
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Video plays at 100%
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Video plays at 25%
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Video plays at 50%
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Video plays at 75%
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)
- Video plays at 95%
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp
- Video views (ADS)
Facebook, Instagram, Messenger, Audience Network, Threads, WhatsApp, X, Publisher Network, TikTok, Pangle (TikTok), Global App Bundle (TikTok)