First response time
General description
The average time it takes agents to post the first response to a case.
First response time is calculated as the time difference between the creation of a case and the first message posted by an agent.
Platform
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube
Platform reach
Multi-platform
Organic or Boosted
N/A
Private or Public
N/A
Level
N/A
ADS
No
Dashboard template
Care