First response time

General description
The average time it takes agents to post the first response to a case.
First response time is calculated as the time difference between the creation of a case and the first message posted by an agent.

Platform
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube

Platform reach
Multi-platform

Organic or Boosted
N/A

Private or Public
N/A

Level
N/A

ADS
No

Dashboard template
Care