The Instagram Carousel media type is no longer supporting the video views metric.
Meta did not communicate any changes affecting Instagram Carousel in advance but acknowledged (see the Meta support ticket for details) that they removed video views metric from Meta’s API for carousel posts.
As a result, video views data for Instagram Carousel have not been available since September 11, 2024.
Instagram Carousel now supports the following metrics:
impressions
reach
saved
comments
likes
profile_activity
profile_visits
shares
total_interactions
Impact in the Emplifi suite
Meta stopped providing video views for Instagram Carousels.
Content hub
The card metric will start to show 0 in the Video views field.
The table metric will start to show 0 in the Video views count column.
The table AVG (average) value will be incorrect in the Video views count column because it counts the carousel post.
The content detail will only show 0 in the Video views section.
Dashboard
Unified Analytics
Instagram → Content performance
Campaigns & labels → Cross-platform overview
Campaigns & labels → Instagram
Public API
Custom metrics