Unified Analytics
Edit and Delete Saved Views from Unified Analytics Homepage
You can now edit or delete a save view directly from the Unified Analytics homepage. Simply hover the cursor over the specific saved view, and the Edit and Delete icons will appear.
Learn more:
Create a Saved View
Publisher
Extended Character Limit for Posts Made by Profiles with X Premium
You can now create posts with up to 25,000 characters if your connected profile for X (formerly Twitter) has an X Premium subscription.
Learn more:
X (formerly Twitter) Publishing
Settings
Check Who Added Profile to Your Emplifi Account
You can now quickly find out who added a social media profile (such as Facebook, Instagram, TikTok, …) or a Google Business profile to the Emplifi account. The user who added a profile is displayed on the profile panel, next to the date when the profile was added.
Learn more:
Add a Profile as Owned (Private) or Public
Bot
Improvements to Escalation and Bugfixes
This release includes:
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Planned updates to escalation mechanisms, removing the possibility of intents interrupting an agent conversation post-handover
This fixed an issue when a routing rule configured on an intent would in some cases allow the bot to interject if a customer triggered the routing rule post-handover. -
Updates to how WhatsApp for Business profile names are displayed
For a more consistent experience, Whatsapp for Business profiles now appear in the same human-readable format as they are displayed in Settings -> Channels -> Social profiles. -
Removal of the old escalations widget
As part of our planned updates and removal of old features, the old widget was removed to avoid any confusion for users. -
Restoring the Skip intent processing button on Cards/Carousels within Flow Authoring
This fixed a small design issue that was preventing users activating the ability to skip intent processing for Card/Carousel options. -
A bugfix for custom date range selections within analytics widgets
This fixed an issue where the custom data range within analytics was limiting users to a maximum date range of 2024. -
Additional minor bugfixes
Learn more:
Emplifi Bot