The Escalated to Salesforce condition element for Care Flow Automations filters cases by whether they’re escalated to Salesforce:
To learn more about the Care integration for Salesforce, see Integrate Care with Salesforce.
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Case is escalated to Salesforce
Filters cases that are escalated to Salesforce. -
Case is not escalated to Salesforce
Filters cases that are not escalated to Salesforce.