The Assigned SLA policy condition element for Care Flow Automations filters cases by the SLA policy assigned to the case:
-
Select all (that apply)
The list of SLA policies created in your account. Each policy gives the status of the SLA (On/Off) and a truncated description of the policy. To learn more about SLA policies in Care, see Set Up a Service-level Agreement (SLA) in Care.
Logic options:
-
is any of
-
is none of