Care Full-text Condition

The Full-text condition element for Care Flow Automations filters cases by specific keywords or phrases:

If (logic)
- includes
- does not include
- any
- all
Keyword
You can paste keywords from documents and apps, use emojis and wildcards.

You can also add the following conditionals and their keywords:

Each branch of a flow, including its else branches, can have a combined total of 4 Keyword List and Full-text condition elements.