Care Case Closed Condition

The Case Closed condition element for Care Flow Automations filters cases by whether they are closed or not closed.

• Closed
  Filters cases with the status of Done (after the grace period), Spam, or Deleted. These are cases that will not reopen when a new message from a customer arrives.

• Not closed
  Filters cases with the status of New, Open, Pending, On hold, or Done (in the grace period). These are cases that will reopen when a new message from a customer arrives.

To learn more, see the table in the “Replying to a Community message after escalating it to Care” section of Escalate a Community Message to Care.