Care Case Field Condition

The Case field condition element for Care Flow Automations filters cases based on the values of a specific Case field.

The Case field options you have depend on the case fields in your account. To learn more, see Create Case Fields in Care.

Logic options based on case field type:

• text

  • exact match

  • includes

  • does not include

  • has any value

  • is empty

• single select

  • is any of

  • is none of

  • is set

  • is empty

• multi select

  • is all of

  • is any of

  • is empty

  • is set

  • is none of

• number

  • equals

  • does not equal

  • is greater than

  • is less than

  • is set

  • is empty

• date

  • exact date

  • earlier than

  • later than

  • has any value

  • is empty