Use preset boards in the Live Commerce module to monitor Live Advisor operations. You can track service availability, call quality, advisor and store performance, appointments, and revenue outcomes.
Data sources
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Live Advisor
For a list of widgets included in each board, open the dedicated article for that board.
To learn how to select data sources, date ranges, and board controls, see Unified Analytics - Boards Overview.
Boards
|
Board |
Boards |
What it shows |
Link |
|---|---|---|---|
|
Account overview |
57 |
Account-level operational, routing, and performance metrics. |
|
|
Advisor performance |
30 |
Performance metrics for individual advisors. |
|
|
Appointments |
29 |
Scheduled appointments, CSAT, and order values. |
|
|
Call by URL |
2 |
Call volume and outcomes by landing URL. |
|
|
Call feedback |
1 |
Post-call customer feedback. |
|
|
Chat First |
8 |
Chat-first interaction volume and conversion. |
|
|
Executive summary |
19 |
Service availability, revenue, and routing at a glance. |
|
|
Network performance |
4 |
Live call quality and network stability. |
|
|
Operational performance |
34 |
Team efficiency and operational KPIs. |
|
|
Pool Performance |
1 |
Advisor pool hours online, talk time, and utilization. |
|
|
Store Performance |
16 |
Performance metrics by retail store. |