Board path
Live Commerce > Pool Performance
Why use this board
Use this board to monitor advisor pool performance and availability; balance capacity with incoming live session demand.
Board controls
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Data source: Select a value from the toolbar.
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Date range: Defaults to the last 30 days. The board subtitle shows the active range when available.
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Export: Export the table to XLSX, including the selected date range when available.
Metrics on this board
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Store name — Pool performance - calls only.
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Total hours Online — Pool performance - calls only.
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Total talk times — Pool performance - calls only.
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Accepted users — Pool performance - calls only.
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Missed users — Pool performance - calls only.
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Declined users — Pool performance - calls only.
Widgets
Pool performance - calls only.
What it measures: Table showing Store name, Total hours Online, Total talk times, Accepted users, Missed users, Declined users. Shown in a sortable table — use it for exact values per row and to compare individual items (for example agents, profiles, or authors).
Metrics: Store name, Total hours Online, Total talk times, Accepted users, Missed users, Declined users
Visualization: Table