Board path
Live Commerce > Network performance
Why use this board
Use this board to compare live commerce performance across networks or channels; see where sessions and sales concentrate.
Board controls
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Data source: Select a value from the toolbar.
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Date range: Defaults to the last 30 days. The board subtitle shows the active range when available.
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Export: Export the table to XLSX, including the selected date range when available.
Metrics on this board
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Stream health — Stream health (User)
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Stream health score — Stream health trend
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Stream health — Stream health (Advisor)
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Advisor stream health — Stream health overview
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User stream health — Stream health overview
Widgets
Stream health (User)
What it measures: Stream health score indicates the quality and stability of live advisor calls within the selected date range, this metric specifically indicates stream health from the perspective of the user. Shown as a single KPI — use it as the headline number for the selected period.
Metrics: Stream health
Visualization: Value
Stream health trend
What it measures: Stream health score indicates the average quality and stability of live advisor calls, this metric shows an overview of stream health scores for all live advisor calls within the selected date range, segregated by advisor vs. user stream health and the date of the call. Shown as a trend over time — use it to spot spikes, drops, and seasonality across the selected period.
Metrics: Stream health score
Visualization: Line chart
Stream health (Advisor)
What it measures: Stream health score indicates the quality and stability of live advisor calls within the selected date range, this metric specifically indicates stream health from the perspective of the advisor. Shown as a single KPI — use it as the headline number for the selected period.
Metrics: Stream health
Visualization: Value
Stream health overview
What it measures: A detail overview of stream health scores for each live advisor call from the last five weeks, leading up to the end date specified in the selected date range. Shown in a sortable table — use it for exact values per row and to compare individual items (for example agents, profiles, or authors).
Metrics: Advisor stream health, User stream health
Visualization: Table