Board path
Live Commerce > Call feedback
Why use this board
Use this board to review customer feedback from live commerce sessions; spot experience issues that affect conversion and repeat visits.
Board controls
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Data source: Select a value from the toolbar.
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Date range: Defaults to the last 30 days. The board subtitle shows the active range when available.
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Export: Export the table to XLSX, including the selected date range when available.
Metrics on this board
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Routing Order — Call Feedback
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Average Staff Rating — Call Feedback
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Username — Call Feedback
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Call Created Local — Call Feedback
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Date local — Call Feedback
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Duration (Secs) — Call Feedback
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Staff Comment — Call Feedback
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Staff Comment Length — Call Feedback
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Average CSAT — Call Feedback
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Customer Comment — Call Feedback
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Customer Rating Q1 — Call Feedback
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Customer Rating Q2 — Call Feedback
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Customer Rating Q3 — Call Feedback
Widgets
Call Feedback
What it measures: Table showing Routing Order, Average Staff Rating, Username, Call Created Local, Date local, Duration (Secs), Staff Comment, Staff Comment Length, Average CSAT, Customer Comment, Customer Rating Q1, Customer Rating Q2, Customer Rating Q3. Shown in a sortable table — use it for exact values per row and to compare individual items (for example agents, profiles, or authors).
Metrics: Routing Order, Average Staff Rating, Username, Call Created Local, Date local, Duration (Secs), Staff Comment, Staff Comment Length, Average CSAT, Customer Comment, Customer Rating Q1, Customer Rating Q2, Customer Rating Q3
Visualization: Table