Board path
Live Commerce > Call by URL
Why use this board
Use this board to track performance of live sessions launched by URL; measure adoption and outcomes for direct-link campaigns.
Board controls
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Data source: Select a value from the toolbar.
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Date range: Defaults to the last 30 days. The board subtitle shows the active range when available.
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Export: Export the table to XLSX, including the selected date range when available.
Metrics on this board
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Count of call_id (routings) — Count of routings by URL
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Count of Unique Calls — Count of unique interactions by URL
Widgets
Count of routings by URL
What it measures: The total number of accepted, rejected, and missed routings attributed to the selected url during the selected date range. Shown in a sortable table — use it for exact values per row and to compare individual items (for example agents, profiles, or authors).
Metrics: Count of call_id (routings)
Visualization: Table
Count of unique interactions by URL
What it measures: The total number of unique accepted, rejected, and missed routings attributed to the selected url during the selected date range. Shown in a sortable table — use it for exact values per row and to compare individual items (for example agents, profiles, or authors).
Metrics: Count of Unique Calls
Visualization: Table