The Escalated to Salesforce action element for Care Flow Automations escalates cases to Salesforce:
To learn more about the Care integration for Salesforce, see Integrate Care with Salesforce.
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Salesforce account
The Salesforce account you want to escalate the case to. -
Case record type
The Salesforce case record type to assign to newly escalated Salesforce case. -
(Optional) Create Salesforce contact
Turn on to automatically search for and sync existing Salesforce contacts, create new Salesforce contacts when necessary, and update relevant Salesforce case data as needed.-
Contact record type
The contact record type to assign to the newly created Salesforce contact.
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