Care Send Auto-reply Action

The Send auto-reply action element for Care Flow Automations sends automated replies using Account answer templates. The same limitations as described in Reply Options and Limitations in Care Cases apply.

You can only choose from profiles that you have the Community publish permission for. To learn more, see Profile Roles.

If the person who created the flow later loses permission to the profile, the flow becomes view-only to that user but does not become inactive if already active.

You can also select an optional fallback template in case dynamic data in the template is unavailable.

• Reply as
  If it isn’t possible to send the auto-reply as a selected message type, the auto-reply won’t be sent:

  • Direct message

  • Comment

• Answer template
  Select one of your account’s answer templates.
  These are the templates that you created in Settings > Account answer templates. For more information, see Set Up Answer Templates for Community.
  If the answer template contains dynamic data, the message won't be sent if the dynamic data is not available at the time of sending. You can choose an optional fallback.