Incoming vs sent messages

General description
All the messages you find in Community, incoming and sent (both the messages sent from Community and the messages sent natively - directly from the social media platform), including those that were hidden or deleted:

• Comments

• Ad comments

• Replies

• Mentions

• Wall posts

• Direct conversations

  • Whole conversations, not individual direct messages in the conversations, are counted. A direct conversation is included when at least one message in this conversation was sent within the date range defined in the widget.

  • Depending on the widget configuration, the same direct conversation may be counted more than once.
    Example: The date range defined in the widget is set to January-March, and the data is broken down by month. If a conversation contains messages from January and messages from February, this conversation will be counted twice: it will be included in the number of messages in January and in the number of messages in February.

Platform
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube

Platform reach
Multi-platform

Organic or Boosted
N/A

Private or Public
Private

Level
N/A

ADS
No

Dashboard template
Community