Care Case Field Update Trigger

The Case field update trigger for Care Flow Automations reacts to updates to the values of a specific Case field:

• Case field changed
  Triggers the flow whenever the value of a specific case field changes.

• Case field changed: from... to...
  Triggers the flow whenever the value of a specific case field changes from one value to another value that you’ve defined.

• Case field set
  Triggers the flow whenever the value of a specific case field is set to a value that you’ve defined.

The Case field options you have depend on the case fields in your account. To learn more, see Create Case Fields in Care.

Logic options based on case field type:

• text

  • exact match

  • any value

  • empty

• single select

  • any of

  • none of

  • any value

  • empty

• multi select

  • including all of

  • including any of

  • none of

  • any value

  • empty

• number

  • equaling

  • not equaling

  • any value

  • empty

• date

  • exact date

  • any value

  • empty