Care Assignee Update Trigger

The Assignee update trigger element for Care Flow Automations reacts to user case assignments:

• Assignee changed
  Triggers the flow when an assigned agent is updated on a care case.

• Assignee changed: from... to...
  Triggers the flow whenever a case’s assigned agents changes from one group of agents to another group of agents that you’ve defined (each group may contain one or more agent selection).

• Assignee set
  Triggers the flow when specific users or groups of users are assigned the case.

Logic options:

• any of

• none of

• anyone

• no one