The Assignee update trigger element for Care Flow Automations reacts to user case assignments:
-
Assignee changed
Triggers the flow when an assigned agent is updated on a care case. -
Assignee changed: from... to...
Triggers the flow whenever a case’s assigned agents changes from one group of agents to another group of agents that you’ve defined (each group may contain one or more agent selection). -
Assignee set
Triggers the flow when specific users or groups of users are assigned the case.
Logic options:
-
any of
-
none of
-
anyone
-
no one