The Sentiment trigger for Care Flow Automations reacts to sentiment updates:
-
Sentiment changed
Triggers the flow whenever a message's sentiment changes. -
Sentiment changed: from... to...
Triggers the flow whenever sentiment changes from one group of sentiments to another group of sentiments that you’ve defined (each group may contain one or more sentiments). -
Sentiment set
Define sentiments that will trigger the flow when applied to a message.