Care Sentiment Trigger

The Sentiment trigger for Care Flow Automations reacts to sentiment updates:

• Sentiment changed
  Triggers the flow whenever a message's sentiment changes.

• Sentiment changed: from... to...
  Triggers the flow whenever sentiment changes from one group of sentiments to another group of sentiments that you’ve defined (each group may contain one or more sentiments).

• Sentiment set
  Define sentiments that will trigger the flow when applied to a message.