The Case status trigger for Care Flow Automations reacts to cases becoming closed or not closed.
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Any change
Triggers the flow whenever a case becomes closed or not closed. -
Case is not closed
Triggers the flow whenever a closed case becomes not closed. -
Case is closed
Triggers the flow whenever a case becomes closed (Done after the grace period).
To learn more, see the table in the “Replying to a Community message after escalating it to Care” section of Escalate a Community Message to Care.