Care Case Closed Trigger

The Case status trigger for Care Flow Automations reacts to cases becoming closed or not closed.

• Any change
  Triggers the flow whenever a case becomes closed or not closed.

• Case is not closed
  Triggers the flow whenever a closed case becomes not closed.

• Case is closed
  Triggers the flow whenever a case becomes closed (Done after the grace period).

To learn more, see the table in the “Replying to a Community message after escalating it to Care” section of Escalate a Community Message to Care.