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Care Priority Trigger

The Priority trigger for Care Flow Automations reacts to changes to case priority:

  • Priority changed
    Triggers the flow whenever a case's priority changes.

  • Priority changed: from... to...
    Triggers the flow whenever a case’s priority changes from one group of priorities to another group of priorities that you’ve defined (each group may contain one or more priorities).

  • Priority set
    Define priorities that will trigger the flow when applied to a case.

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