The Case status trigger for Care Flow Automations reacts to case status updates:
-
Status changed
Triggers the flow whenever a case's status changes. -
Status changed: from... to...
Triggers the flow whenever a case’s status changes from one group of statuses to another group of statuses that you’ve defined (each group may contain one or more statuses). -
Status set
Define statuses that will trigger the flow when applied to a case.