Agents' performance

General description
Review how much time agents take to respond to messages and how many messages they resolve.

For each agent, the widget displays:

• The number of public replies (replies to comments and replies to ad comments) sent by the agent

• The number of direct conversations the agent had
  Whole conversations, not individual direct messages in the conversations, are counted. A direct conversation is included when at least one message in this conversation was sent within the date range defined in the widget.

The replies/messages that were hidden or deleted are included.

Any replies/messages that were sent natively (directly from the social media platform) are not included.

Platform
Facebook, Google Business, Instagram, LinkedIn, TikTok, WhatsApp, X (formerly Twitter), YouTube

Platform reach
Multi-platform

Organic or Boosted
N/A

Private or Public
N/A

Level
N/A

ADS
No

Dashboard template
Community