Emplifi Bot Window

The landing page of Emplifi Bot contains the following elements:

See the table below for more information about each element.

The landing page is set to the Bots page by default. You can change the landing page in your settings. For more information, see User Options.

Emplifi Bot Window Layout

Application Bar (1)

The Application Bar contains buttons to access the various Emplifi Bot pages. The following options are available:

User Menu

Here, your company name is displayed. Clicking the User Menu displays a menu with the following options:

• Bot Settings

• Channels

• Handlers

• APIs

• Media

• Agents

• Messengers

• Distribution

Bots

Add, edit, or view your bots. For more information, see User Options.

Conversations

View existing conversations between your bots and your customers. You can also use this page to direct message a customer on their social channel without leaving Emplifi Bot. For more information, see Conversations.

Analytics

View and analyze the data associated with your company's usage of Emplifi Bot. Clicking the Analytics button displays a menu with the following options:

• Bot Analytics

• Intents Analytics

• Conversation Flow Analytics

• Snapshot Analytics

• Exports

• Agent Analytics

• Messenger Analytics

Bot Card (2)

The Bot Card displays analytic information about its corresponding bot and contains buttons for configuring the bot, including the Authoring (pencil) button.

User Options (3)

The lower left corner of your page contains the following User Options:

• Personal Settings

• User Account

For more information, see User Options.

Assistant Panel (4)

The lower right corner of your page houses the Assistant Panel, which contains the following:

• Bot Support Team Chat

• Bot Knowledge Base

• Screen Record

• Systems Status