Community Sentiment Condition

The Sentiment condition element for Community Flow Automations filters messages by their sentiment.

These filters only apply to direct messages in direct conversations. For more information, see Direct Conversation and Direct Message

• Message filter
  Filters messages by their sentiment.

• Conversation filter
  Filters messages according to the sentiment of their conversation.

A conversation’s sentiment is determined by analyzing the last 10 user messages (agents’ entries are ignored). Therefore, we do not recommend combining conversation and keyword conditions.

• Sentiment
  Filters the message based on the sentiment selection:

  • Positive

  • Neutral sentiment

  • Negative sentiment

  • No sentiment

Logic options:

• is any of

• is none of