Community Care case closed Trigger

The Care case closed trigger element for Community Flow Automations reacts to changes in the closed status of a connected Care case:

• Any change
  Triggers the flow for a message when a connected Care case becomes closed or not closed.

• Case not closed
  Triggers the flow for a message whenever a connected closed Care case becomes not closed.

• Case is closed
  Triggers the flow for a message whenever a connected Care case becomes closed.

A Care case becomes closed when its status is set to Done and the grace period has elapsed, or when it is forcefully closed.

If a customer sends a new message while the case is still in the grace period, the case reopens automatically.

If the grace period has already elapsed, a new Care case is created instead and the original case context is lost.

For more information, see Change the Status of a Care Case.