The Care case closed trigger element for Community Flow Automations reacts to changes in the closed status of a connected Care case:
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Any change
Triggers the flow for a message when a connected Care case becomes closed or not closed. -
Case not closed
Triggers the flow for a message whenever a connected closed Care case becomes not closed. -
Case is closed
Triggers the flow for a message whenever a connected Care case becomes closed.
A Care case becomes closed when its status is set to Done and the grace period has elapsed, or when it is forcefully closed.
If a customer sends a new message while the case is still in the grace period, the case reopens automatically.
If the grace period has already elapsed, a new Care case is created instead and the original case context is lost.
For more information, see Change the Status of a Care Case.