Care Messages New Case Message Trigger

The New case message trigger for Care Messages Flow Automations reacts to new incoming messages in Care cases:

• Incoming message
  Triggers the flow when a new message is received for a Care case.
  An incoming message is a message that is sent to to an owned profile.

• Outgoing message
  Triggers the flow when a new outgoing message is sent for a Care case.
  An outgoing message is a message sent from an owned profile/agent.