What you can ask Fuel AI to do (home) | Emplifi Documentation Center

Note: This page describes the full version of Fuel AI, which is an add-on to your Emplifi package. If you have Fuel AI Lite, which every customer has by default, you can ask how-to questions and summarize Unified Analytics widgets and boards, but not carry out the tasks on this page. To find out about adding Fuel AI, contact your account manager. See Fuel AI Lite.

This page lists what Fuel AI can do today, grouped by Emplifi product. Each row gives you an example request you can type into the chat panel as it is, or adapt to your own needs.

Fuel AI understands plain language, so you don't need to match these examples word for word. What you can run depends on the products in your subscription, your user permissions, and the networks you have connected.

Note: This list grows regularly. For the most up to date list for your account, open the chat panel and ask "Give me a list of everything I can ask you to do."

The most common things people use Fuel AI for

Workflow	What you get	Example request
Explain the numbers	A written answer that tells you what changed, why, and what to do next, rather than a chart you have to interpret yourself	"Why did our Instagram engagement drop last month, and what should we do?"
Label and tag content in bulk	Posts, comments, and ads tagged by team, topic, or meaning, including older content	"Go back over last quarter's posts and label anything that mentions our new product."
Build a report or board by asking	A private Unified Analytics board or widget, built for you	"Create a private board showing profile growth and engagement for our Facebook and Instagram profiles."
Compare this period with the last one	A period-over-period answer with the date ranges handled for you	"Compare reach and engagement this month with last month for all profiles."
Summarize Listening and catch spikes	Top themes, sentiment, and spike alerts on a topic	"Show the top themes and sentiment for my brand Listening topic this week."
Find your best or worst content	A filtered, ranked shortlist	"Find our organic Instagram posts from the last 90 days with over 10,000 impressions."
Draft social content	An unscheduled draft, ready for your review and approval	"Draft a launch post for our new product for Instagram."
Summarize a Care case	A plain-language summary of a long case conversation	"Summarize this Care case for me."
Set up Listening and keyword lists	A new topic, query, or keyword list, checked before it runs	"Create a Listening topic for product complaints and tell me the expected mention volume."
Get help with Emplifi	A how-to answer taken from the official Emplifi documentation	"How do I submit a draft for approval?"

Unified Analytics

What you can ask for	Example request
Find boards, widgets, metrics, and saved views	"Find my engagement boards."
Analyze content, profile, paid, Care, Community, and Listening metrics	"Show engagement across Facebook and Instagram this month."
Search organic content, community content, and paid ads	"Find our top organic posts from the last 90 days."
Open the detail for specific posts and read their comments	"Open the top five posts from that search."
Create a private custom board	"Create a private board for Instagram engagement."
Add, update, move, resize, rename, or remove widgets on a board	"Add a reach-over-time widget to this board."
See which datasets and visualizations are available	"What datasets can I chart?"
Create, update, or delete saved board views	"Save this board view as Weekly."
Create a shareable link to a board	"Create a shareable link for this board."
Explain what a board or widget is showing	"What does this board tell me?"
Change who a board is shared with	"Share this board with my team."
Email a one-off export or schedule a recurring export	"Email me this board every Monday."

Publisher

What you can ask for	Example request
Create an unscheduled draft	"Draft a post about our new launch."
Publish an approved draft, or submit a draft for approval	"Publish the approved draft."
Duplicate a post or attach an image	"Duplicate this post for Instagram."
Check whether media meets a network's rules	"Will this video pass Instagram's rules?"
Check posting limits and the best times to publish	"When's the best time to post on Instagram?"
Assign or unassign people on content	"Assign this post to Sam."
Add or delete internal comments, including @mentions	"Comment on this post: @Sam please review."
Show the publishing calendar and manage calendar notes	"Show my publishing calendar for next week."
Save, update, sort, or delete inbox and feed filters	"Save an inbox filter for unread mentions."
Create, update, delete, or regroup answer templates	"Create a reply template for refund requests."
Create, update, or delete audience targeting presets	"Create a targeting preset for UK 18 to 34."
Follow or unfollow an account from a managed X profile	"Follow @example from our brand account."

Note: Fuel AI drafts content for you and publishes or submits an existing draft only when you ask it to. It doesn't write and publish on its own.

Content

What you can ask for	Example request
List, filter, sort, or count collections	"List my content collections."
Create, rename, archive, restore, or delete collections	"Create a collection called Summer campaign."
Add, create, or upload items to a collection	"Add these posts to the Q4 launch collection."
Edit, reorder, label, or remove items	"Label this item Approved."
Read, send, edit, or delete collection chat messages	"Post a message in the collection chat."
Like, dislike, or clear a vote on an item	"Like this collection item."
Change visibility and sharing, and review storage use	"Make this collection shareable with my team."

Listening

What you can ask for	Example request
List, create, update, pause, or delete Listening topics	"Create a Listening topic for product complaints."
List, create, update, or delete query sets and queries	"Create a query set for competitor mentions."
Estimate how many mentions a query will use, and check it before it runs	"How many mentions would this query use?"
Review a query's activity log and historical data options	"Show the activity log for this query."
Search Listening content and exclude mentions	"Find mentions of our new product this week."
Summarize a topic, including themes and sentiment	"Summarize my brand topic this week."
Break down Listening metrics	"Break down mentions by country for the last 30 days."
Show Listening trends for a country and date	"Show Listening trends for the UK today."
Preview, create, update, pause, or delete spike alerts	"Create a spike alert for my brand topic."

Care

What you can ask for	Example request
List Care agents, and create or update an agent	"Create a Care agent for Jane Doe."
Add or remove skills on an agent, and manage Care skills	"Add the Billing skill to Jane."
List, create, update, enable, disable, or delete assignment queues	"Create an assignment queue for EMEA."
List, create, update, reorder, or delete case views and view groups	"Create a case view for unassigned cases."
List, create, update, sort, or delete case fields	"Add a Severity case field."
List, create, update, or delete customer records	"Create a customer record for Acme."
Summarise a case conversation	"Summarize this Care case for me."
Start, monitor, or cancel a bulk action	"Bulk-close resolved cases older than 30 days."
List, create, update, enable, disable, reorder, or delete SLA policies	"Create a two-hour first-response SLA."
Check the impact of deleting an SLA before you delete it	"Can I safely delete the weekend SLA?"
Show or update Care account settings	"Show our Care account settings."
Set up default Care workflow rules from templates	"Set up default Care workflow rules."

Note: Fuel AI drafts content for you and publishes or submits an existing draft only when you ask it to. It doesn't write and publish on its own.

Community

What you can ask for	Example request
List, create, update, clone, or delete business hours	"Create business hours for our UK team."
Manage working times and holidays	"Set Monday hours to 9 to 5 and add 25 December as a holiday."
See what's linked to a set of business hours	"What's linked to UK business hours?"
List, create, update, or delete Salesforce record type mappings	"Map Salesforce cases to our case type."

Flow Automations

What you can ask for	Example request
Create, list, update, duplicate, or delete workflows	"Create a workflow that tags inbound complaints."
Show your workflows and what each one does	"Show my workflows and what they do."
Create, assign, reassign, or delete workflow tags	"Tag this workflow Care."

Fuel AI builds the automation, writes its description, and suggests the keyword list from your sentence. You review and approve it before it starts running.

Settings

What you can ask for	Example request
List, view, create, update, or delete content labels	"Create a content label called Q4."
Assign or remove labels on posts and content	"Label these posts Q4."
Give users or groups access to a label	"Give the EMEA team access to the Q4 label."
Create, update, duplicate, or delete profile labels	"Create a profile label called EMEA brands."
Assign or remove profile labels on profiles	"Apply EMEA brands to these profiles."
List, create, or delete keyword lists	"Create a keyword list for product complaints."
Set include and exclude conditions, access, and sharing on a keyword list	"Add refund to the complaints keyword list."
List profiles, roles, and who has access to what	"List who has access to this profile."
Set a user's role on a profile	"Make Sam an editor on this profile."
Create and manage organization groups and their members	"Create an organization group called EMEA and add Sam."
Show or update your single sign-on (SSO) configuration	"Show our SSO configuration."
Show your account's user permission settings	"What permissions does my account have?"

Note: Changes to access and permissions are only available to administrators who already have those rights in Emplifi. Fuel AI can't give itself, or anyone else, rights the person asking doesn't already have.

Adding profiles

What you can ask for	Example request
Search for social profiles you can add	"Search for social profiles I can add for our brand."
Check several profile URLs at once	"Check these profile URLs and tell me which were found."
Add the profiles you choose to your account	"Add these profiles to my account."

Command Center and objectives

What you can ask for	Example request
List, create, or update objectives	"Create an objective to grow Instagram engagement by Q4."
Show the tactics and templates for an objective	"Show the tactics for my engagement objective."
Show trends for a country and date	"Show today's trends for the UK."
Read and summarize a web page you give it	"Summarize this article: paste the link."

To learn more about objectives, see Fuel AI Objectives & Tactics.

Help with using Emplifi

What you can ask for	Example request
Look up how to do something in Emplifi, with the answer taken from the official documentation	"How do I create a Listening topic?"

This is the part of Fuel AI that is included for every customer as Fuel AI Lite. See Fuel AI Lite.

Not yet available through Fuel AI

Fuel AI doesn't cover every Emplifi feature yet. Some areas, such as Influencers, Ratings & Reviews, and UGC, don't have Fuel AI actions at the moment. Fuel AI can still answer how-to questions about those products from the documentation.

Fuel AI also works with text and images only. You can upload an image for it to analyze, for example to check for brand logos, but it doesn't generate images or video.