Get Started with Community

Community is your central hub for organizing your accounts' feeds and interacting with your users or customers directly from the Emplifi environment.

• Community offers a wide range of customization options that you can configure to suit your product lineup, social media presence, regional and language reach, severity, and so on.
  For more information, see Community Inbox and Set Up Filters in Community Feeds.

• Community comes with its own analytics that provides comprehensive data on agent-customer interaction. It comes with ready-to-use dashboard templates and a set of metrics in customizable widgets.
  For more information, see Analyze Performance of Your Community Operations.

• Community seamlessly integrates with Care, which allows you to escalate Community content to Care cases where they can be handled by your specialized agents.
  For more information, see Escalate a Community Message to Care.

• You can integrate Community with your Salesforce environment and take on the individual cases from your own support environment.
  For more information, see Integrate Community and Salesforce.

Prerequisites

Before you start, ensure that the following prerequisites are met:

• Your social media accounts are added to your Emplifi account as owned profiles.
  To learn more, see Add a Profile as Owned (Private) or Public.

• You enabled Community management on the owned profiles, and set up the account roles and profile roles for Community users.
  To learn more, see Activate Profiles for Community and Set Up Profile Roles.

• You set up visibility of profiles to make sure that Community users can see and use the profiles in Community.
  To learn more, see Set Up Visibility of a Profile.

Get started with Community

To get the most from your work with Community, consider the following best practices:

• Set up filters in Community feeds (see Set Up Filters in Community Feeds).

• Set up answer templates (see Set Up Answer Templates for Community).

To bring Community automation to a whole new level, contact your Emplifi Customer Success Manager and ask them to set up workflows for automatic analysis, labeling, and Care escalation.