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How to Activate Profiles for Community & How to Set Up Profile Roles

This guide will walk through the key steps to complete in order to be set up in Community successfully. Here, learn how to activate profiles for Community and how to set up a Profile Role (see Profile Roles). 

How to Activate Profiles for Community

The number of Community profile slots available to you depends on your Emplifi plan. You can activate any Facebook, Instagram, LinkedIn and/or Twitter profile monitored as private (owned) in your Emplifi Account.

The process is very simple:

  1. Login to your Emplifi Account;

  2. Go to Profiles Menu;

  3. Select the profile you want to activate;

  4. Switch ON the Community Management toggle;

    Community_ON.png

Now that you know how to activate profiles for Community, the next step is to confirm whether permissions are set properly for a user to use this profile in Community. 

How to Check your Profile Role

Let’s start with checking what your profile role is.

It’s important to always check your profile role in Emplifi because it’s often forgotten, and a known reason why many users are not able to reply to messages in Community.

For more information about profile roles in general, see Profile Roles.

There are two ways of finding the Profile Role per profile a user has:

Users Settings:

  1. Go to Settings → Users;

  2. Pick a user;

  3. Click the Profiles tab.
    In this submenu, you’ll find all the profiles assigned to the user, as well as the Profile Role Assigned.


Profiles Settings:

  1. Go to Settings → Profiles;

  2. Pick the profile;

  3. Go to the Users submenu.
    In this submenu, you’ll find all the users assigned to this profile, as well as the profile roles assigned to each.

Now you know how to check a user’s profile role in Emplifi. Now let’s see how to set it up.

How to Set Up a Profile Role for Community

You may know the profile role assigned to a user, but you can’t tell which permissions it grants through the Profiles/Users menus.

For more information about profile roles in general, see Profile Roles.

To check the deeper into the profile roles in Emplifi, you need to go to the Roles & Permissions Menu.

  1. Go to SettingsRoles & Permissions;

  2. Click Profile Roles

In the Profile Roles section, you will see all the default and the created profile roles for this Account.

The blue dots represent the access level of the profile role. The access level indicates in which platform modules is a profile visible to a user based on their profile role; it doesn’t tell you the exact permissions.

Pressing a profile role from the list will pop-up a menu with all the permissions this role grants for each platform module.

Let’s take the default “Content Creator (Does Not Need Approval)” role as an example:

As you can see in the print above, this profile role will give you visibility over the profile, in Analytics, Dashboard, Content, Community and Publisher.

Now, regarding Community and Publisher modules, there are a few more options available. These are the permissions a user will have to the profile(s) with this profile role assigned. Here are the levels of access to profile content in Community and Publisher:

  • View Only
    A user can only view profile content.

  • Create
    A user can view and create profile content/replies, but needs approval for publishing/answering.

  • Create, Publish
    A user can view, create, and publish profile content/replies without approval.

  • Create, Publish, Approve
    A user can view, create, publish, and approve profile content.

  • (Publisher only) Approve
    A user can only view and approve profile content.

If you have sufficient privileges (see Account Roles), you can edit/delete/add a profile role. If you can do neither, ask an Account Admin to do the task. To find an Account Admin, see “Find the users with a specific account role” in Account Roles.

To wrap up, the first steps you need to take to start using Community include:

  1. Activate your profiles for Community;

  2. Check your Profile Roles;

  3. Set up your Profile Role, if needed;

  4. You’re good to go if you have the correct Profile Role assigned to the profiles.

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