April 8, 2024
Unified Analytics
New Board in Listening
In Unified Analytics, we added a new board for the Listening module: Crisis Management.
This board allows you to observe spike alerts for proactive crisis management.
Learn more:
Unified Analytics
Crisis Management and Spike Alerts in Listening
Publisher
Max Number of Characters Allowed in TikTok Post Increased
In Publisher, when creating a new post for TikTok, you can now use up to 2,200 characters.
Learn more:
TikTok Publishing
Create, Schedule, and Preview a Post
Link in Bio Analytics Moved to Unified Analytics Module
We moved Link in bio analytics from the Publisher module to the Unified Analytics module.
Now, to see how your page is doing, click Analyze on top. This will open a new tab with the Link in Bio Performance board in Unified Analytics.
Learn more:
Emplifi Link in Bio
Analyze Emplifi Link Performance
Dashboard, Content, and Unified Analytics
Replays of Instagram Reels Counted as Views
Views of Instagram reels now include replays of the reels. Before, only the initial play of a reel was counted as a view.
Here is what this change may affect:
In Dashboard, the numbers that the widgets Content impressions and Video views (post) show:
In Content, the number that the View views metric shows:
In Unified Analytics, the change impacts any widget that works with Instagram video views metric and reels data.
Learn more:
Video views (post)
Content impressions
Instagram Reels in Organic Analytics
Live Commerce
Android App Enhancements
We released a new version of our Live Commerce Android app - v2.7.28.
This version brings in-app training videos for Live Advisor clerks. The trainings videos help the Live Advisor clerks learn to use all features confidently and train themselves within their downtime to improve how they serve customers.
How can you get the new version?
Log out of the app and then log back in. As you are logging in, you will be notified of the app update and prompted to download and install it.
iOS App Enhancements
We released a new version of our Live Commerce iOS app - v1.44.14.
This version brings a few bugfixes and enhancements to the underlying infrastructure.
How can you get the new version?
Once the new version of the app is available in the App Store, it will be downloaded and installed according to how your app update process is set up.
Bot
Multi-language Support and Automatic Translation Beta
This release includes:
Further updates to the multi-language support for the Bot interface
Access to an open beta program of automatic translation capabilities for Bot nodes, intents, and routing rules
Learn more:
Prepare Your Bot for Translation and Multilingual Support