Data Feeds for Emplifi Ratings & Reviews
Feeds are the data transfer pipelines that keep your Emplifi Ratings & Reviews implementation running smoothly and help you make the most of the content you collect. With your feeds configured, the following is possible:
Getting your catalog information into Emplifi Ratings & Reviews
Integrating your knowledge base content into Community Q&A
Ensuring that you never ask customers for reviews for products they've returned
Keeping track of new orders
Using the content you’ve collected in other systems
Feeds sent to Emplifi Ratings & Reviews
These data feeds provide input into the platform, either as a one-time import or on an ongoing basis.
Required Feeds
Catalog Feed
Details your product and category data in an ongoing feed.JavaScript Order Feed
Passes newly placed orders from your order confirmation page into Emplifi Ratings & Reviews. This is optional if you're sending your own emails.Historical Order Feed
Populates the Emplifi Ratings & Reviews system with your past order data during a one-time import. This is optional if you're sending your own emails.
Optional Feeds
Knowledge Base File
Imports articles from your knowledge base into Emplifi Ratings & Reviews so that they display in Q&A Instant Answers search results.Cancelled Order Feed
Sends the system orders that have been cancelled or returned by your customers so that we do not treat them as owners available to answer questions.Email Opt-Out Feed
Indicates which customers have opted-out of receiving emails from Ratings & Reviews via your system.Historical Reviews Feed
Populates the system with your past reviews data during a one-time import.Historical Q&A Feed
Imports pre-existing Q&A data into the Emplifi Ratings & Reviews Community Q&A.
Feeds coming from Ratings & Reviews
These data feeds are output by Emplifi Ratings & Reviews and can be used in search results, elsewhere on your site, or in third-party systems.
SKU Average Rating Feed
Contains rating and review counts and average star rating by SKU.Emplifi Ratings & Reviews UGC Feed
Contains all user generated content for your products, either in XML or JSON format.Email Opt-Out Feed from Ratings & Reviews
Indicates which customers have opted-out of receiving emails from Emplifi Ratings & Reviews in case you need to unsubscribe them from other emails in your own system.Google Shopping Feed
Allows your site ratings to display in Google Shopping and Product Listing Ads without any additional work on your part. To enable this feature, please talk with your Emplifi Customer Success Manager. You can learn more about Google Product Listing Ads.
Here is an example of what Google Product Listing Ads look like:
Working with feeds
Learn more with the following articles:
Automating Feeds with the TurnTo API for Emplifi Ratings & Reviews
“Export Historical Orders from Yahoo! Stores” in Historical Order Feed