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Customize Your Care Settings

By default, Care offers a set of predefined views and options (see Use Standard Care Settings). However, before you start using the Care module, we recommend that you customize the default setup to manage escalations effectively and in line with your product lineup and policies.

Create Case Views in Care
Create Case Fields in Care
Adjust the Length of the Grace Period for Reopening Closed Cases in Care
Automatically Update Care Users' Status

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