October 18, 2023

Dashboard

Dashboard Widgets: Distinguish Organic and Paid Data in Post-level Facebook Metrics

You can now easily see the breakdown of Facebook organic and paid/boosted data in the following Dashboard widgets:

• Average reach per content piece

• Content impressions

• Unique video views

• Video views (post)

• View time (post)

The split options are available in the Breakdown and Filter menus of the widgets.

Need more information?
Add and Remove a Widget from Dashboard

Dashboard, Analytics, Content

Content Type Changed for Twitter Replies to User

In the Dashboard, Analytics, and Content modules, Twitter “replies to user” (replies to someone’s reply) are now recognized and counted as replies and not as posts as they were categorized previously.

As a result, you may experience a decrease in the number of Twitter posts and an increase in the number of Twitter replies to user in your reports or search results in the Dashboard, Analytics, and Content modules.

This does not affect Twitter replies to someone’s post. They have been and will be categorized and counted as replies.

If you have any question or need assistance, please contact your Customer Success Manager.

Live Commerce

Android and iOS App Enhancements

We released new versions of our Live Commerce Android and iOS apps.

• The Live Commerce Android app is now at v2.7.20.

• The Live Commerce iOS app is now at v1.39.

Both the Android and iOS apps got the following new features in Live Advisor:

• Reasons for being unavailable
  To manage your staff’s working hours and availability more efficiently, you can now turn on the feature that asks a Live Advisor clerk to select the reason why they are switching their status in Live Advisor from online to offline (for example, they are leaving for lunch or ending their shift).

  

  This feature is available per request. If you would like to have this feature enabled, please contact your Customer Success Manager.

• Notepad
  You can now create notes and share them with a customer during a 1:1 call or a chat. This helps you facilitate efficient communication and information exchange with customers and well as save time and effort.
  For example, you can create notes with discount codes, product links, or any messages that you use often (such as introductions, FAQs, or key trading messages).

  

  This feature is available per request. If you would like to have this feature enabled, please contact your Customer Success Manager.

How can you get the new version of the Live Commerce app?

• On Android, log out of the app and then log back in. As you are logging in, you will be notified of the app update and prompted to download and install it.

• On iOS, once the new version of the app is available in the App Store, it will be downloaded and installed according to how your app update process is set up.

Bot

We have fixed a selection of display bugs and made user interface improvements. Additionally:

• Updates to the testing console now allow the display of bullet points.

• We added extension to our analytics webhook to support the Messenger webchat interface.

• Improvements to the performance widget in analytics now allow easier removal/replacement of the widget.