Emplifi UGC Gallery FAQ
This page contains the answers to frequently asked questions about Emplifi UGC galleries (also known as widgets or displays).
If I edit my albums or settings, do I need to re-paste the gallery embed code?
No, you do not need to repaste the gallery embed code when edits are made to your album or gallery settings. The gallery is dynamic, so anytime content within the corresponding album is approved, deleted, etc, galleries will be automatically updated.
If you make changes to the design, customization, or copy for any gallery, excluding those on emails, those changes will be automatically updated.
For email galleries, you will need to paste the embed code again.
Does the UGC gallery need to be manually sized to fit our site?
No, they do not need to be manually sized. UGC galleries are “smart,” in that they respect containers for your websites and will attempt to fill the space accordingly.
In what order does content appear on a live gallery?
Go to Sort Order to learn about the different ways to sort the order by which your content is displayed.
Custom Fixed Order: If you’d like to customize a fixed sort order for a gallery, you can do so directly from the album. Open the album you’d like to sort and toggle the “Custom Ordering Mode” button. You’ll then be able to drag and drop content to customize a fixed order.
If you add a custom sort to content that will take priority, and then we'll display favorited content. Favorited content in an album will appear first in the sort order, regardless of which sort order you select. You can favorite photos within any album by clicking the star in the bottom right corner of that photo.
Can I customize my gallery?
In addition to our gallery appearance options, Emplifi UGC offers additional customization options through a what you see is what you get (WYSIWYG) Gallery Customization Tool within your theme's design editor. Using the Design Editor, you can also apply custom CSS to your gallery or utilize Emplifi’s professional design services.
Go to Design Editor Guide to learn more. You can also contact us to inquire about professional design services.
Can I display multiple galleries on one website?
You can add multiple galleries to a single site, but we recommend using no more than three galleries on a single page.
To learn more, see Emplifi UGC Gallery Setup.
Are Emplifi UGC Galleries ADA Compliant?
Emplifi UGC places an immense focus on web accessibility, particularly when it comes to keyboard navigation, screenreader support and visual descriptions.
To learn more, see How Are Emplifi UGC Website Displays ADA Compliant?.
Are Emplifi UGC Galleries WCAG Compliant?
Emplifi UGC strives to meet extensive Accessibility Standards as prescribed by WCAG conformance guidelines. While there are exceptions due to the nature of the content we collect and display (e.g. captions for millions user generated videos), we meet A, AA and AAA standards for a vast majority of guidelines.
Will Emplifi UGC notify me of uptime and system status issues?
Yes. You can always see live status updates and incident notifications at https://trust.pixlee.com/ .
Do you have a promised uptime SLA?
Yes. The Emplifi UGC Gallery System will be available to Customer for at least 99% of the time outside of SLA Exclusions (see our service level agreement for more information)
How often are updates are made to the software? What is the customer impact?
Updates can occur on a weekly basis. All updates are backwards compatible unless otherwise specified with considerable notification.
Emplifi UGC will provide customers with at least two (2) days advance written notice before any scheduled maintenance downtime.
Is there a data backup process in place?
Yes, all production database data is backed up on an hourly basis.
How is content delivered to the customer in a secure and performant manner?
Emplifi UGC uses Fastly as a CDN to ensure optimized content delivery across the world. We use aggressive CDN caching and image compression/optimization as well as heavy API level caching to ensure optimum loading times and performance in a cached state (when content is live and people are constantly visiting the page).
Will Emplifi UGC galleries slow down my website?
Emplifi UGC galleries are built with performance in mind. While the addition of any new assets on a page will affect load times, Emplifi UGC galleries are fully asynchronous and will always allow the rest of your page to load before they load themselves. We also provide additional customization within the platform to change the size and load priority with which the code loads.
Why is Emplifi UGC adding X ms of load time to my website?
We work hard to balance speed, reliability, security, robustness and flexibility with our gallery architecture, so tradeoffs do have to be made in some places to ensure site visitors get an optimal browsing experience. Our initial loading is asynchronous, and as such we do not block the rest of your page from loading and slow the startup process down. We’ve seen great success across over 1000 customer websites using this mixture of decisions and have found that focusing on perceived load speed rather than raw loading time is a much more effective way to increase ROI across a variety of verticals.
What tools do you recommend for benchmarking website performance?
It’s important to keep in mind that the feedback from these sites are merely recommendations based on best practices, and exact implementation details and context should be taken into account on a website by website basis.