Search within Care

Search allows you to quickly find a specific case that you or other Care users are or were working on.

To help you narrow down the results, the search only looks in the cases in the current view. This allows you to search, for example, only within the new cases or your cases that are on hold. For more information about the default views and your custom views, see Use Standard Care Settings and Create Case Views in Care.

Enter your search query in the search field, and press Enter.

To locate cases with words that start with the same letters, use * to replace any number of characters at the end of the word.

For example, enter summer* to search for cases containing words like summer, summervibes, summertime, and similar.

The search engine looks in the following areas:

• Message text

• Profile names

• Case numbers
  Enter the case numbers in the format of a hash sign and the number without a space:
  #123
  To search for multiple case numbers, separate them with commas:
  #123,#456,#789
  or
  #123, #456, #789