Get started ... to listen

Listening module is a social media monitoring tool. Devise a keyword-based query, then analyze the resulting mentions.

Review this general guide to set up a your listening queries.

To avoid being overwhelmed by your customer’s mentions, learn how to fine-tune your queries.

Listening can feed your Community and Care escalations, and become an indispensable tool for crisis management through spike alerts.

For a comprehensive documentation of the module, see Listening.