Get started ... to listen
Listening module is a social media monitoring tool. Devise a keyword-based query, then analyze the resulting mentions.
Review this general guide to set up a your listening queries.
To avoid being overwhelmed by your customer’s mentions, learn how to fine-tune your queries.
Listening can feed your Community and Care escalations, and become an indispensable tool for crisis management through spike alerts.
For a comprehensive documentation of the module, see Listening.