Comment Capture

The Comment Capture widget asks shoppers 'Why did you choose this product?' on the order confirmation page, allowing you to gather immediate positive product sentiment much sooner than traditional Ratings & Reviews. The input field has a 500-character limit.

Widget display options

Widget display: overlay vs. embedded

By default, the fully-responsive Comment Capture widget displays in an overlay for both mobile and desktop shoppers, grabbing their attention by popping a modal over the order confirmation page a few seconds after page load.

The less obtrusive embedded option embeds the Comment Capture widget within your order confirmation page.

Item display: stacked list vs. paginated

Most clients choose to list items purchased in our default stacked list display such that shoppers can see all items from their purchase in one glance.

For cases where space is at a premium (e.g., embedded within your order confirmation page) we also offer a paginated one-item-per-card experience.

Installing the Comment Capture widget

The Comment Capture widget asks shoppers "Why did you choose this product?" on the order confirmation page, allowing you to gather positive product sentiment much sooner than traditional Ratings & Reviews.

To install the Comment Capture widget you must also install the JavaScript Order feed on your order confirmation page.

Steps:

Place the following code into the <head> of your order confirmation page:
This snippet controls both the JavaScript Order feed and the Comment Capture widget, so it should only be placed on your order confirmation page once for both widgets. If you've already added the snippet for the JavaScript Order feed, then skip this step.
CODE
```
<script>
    var turnToConfig = {
        locale: "en_US",
        pageId: "order-confirmation-page"
    };
    window.TurnToCmd=window.TurnToCmd||function(){(TurnToCmd.q=TurnToCmd.q||[]).push(arguments)};
</script>
<script src="https://widgets.turnto.com/v5/widgets/YOUR SITE KEY/js/turnto.js" async></script>
```
If you are a TurnTo.eu customer, change turnto.com to turnto.eu in this snippet.
Replace YOUR SITE KEY with the appropriate value.
If you've chosen the embedded display option for the Comment Capture widget, add this div element. The widget dynamically inserts content into the element.
CODE
```
<div id="tt-comment-capture"></div>
```

Configuration options

These optional settings are not managed within the Emplifi installation code. Contact Emplifi Support to enable, disable, or adjust these settings.

Option	Default Setting	Description
variant div IDs	tt-comment-capture	Allows you to specify a different div ID
embed	false	Enables the embedded Comment Capture display option
paginate	false	Enables the paginated one-item-per-card experience
showUsername	true	Displays the shopper's name and purchased timestamp below the comment submission field when set to true
delayDisplaySeconds	3	Sets the number of seconds to wait before displaying the comment capture overlay
suppress	false	Prevents the comment capture widget from displaying when set to true