Single and Multi-Lingual Flows

There are two different user flows you can choose for your Ratings & Reviews instance.

One language per instance

Collects and displays a single language:

The end-to-end user flow and front end (widget or API-populated) displays are in the specified language.
Collected content is in the specified language (content submitted in other languages is rejected).
Moderation is for a single language.
Reporting is for a single language.

Collects and displays in multiple languages:

End-to-end user flow and front end (widget or API-populated) displays are in the language the shopper has selected for the store they are visiting.
In a widget implementation, content for all locales appears in the widgets regardless of what language the PDP is viewed in.
In an API implementation, you can specify the locale to display content in, and can use multiple API calls to collect content for multiple locales. API calls without a locale return content for the default locale, as set in the Ratings & Reviews portal.
Moderation shows the content combined for all languages.
Reporting can be combined for all languages or segmented by locale.