Send Permission Requests

Before you use any User-generated content (UGC), you must first request permission from the original poster. How you request permission depends on the social media network the content originates from and what the network’s API limitations are.

Sending Permission Requests on Instagram

Because of Instagram API limitations, there are different methods for requesting permission depending on whether or not the caption for the content has an @mention for your account (for example, @emplifi). In both circumstances, once you receive a reply from the content creator with an @mention of your account, the content will be marked as Permissioned.

Content with brand mentions

You can send messages to the original content creator’s Instagram account directly through UGC when the caption for the content includes an @mention for your account.

1. Click on a piece of content from Instagram with a brand mention.
   You can use the multi select tool to request permission from multiple pieces of content at once. If you're requesting permission for Instagram content with a brand mention, you can use the mentions filter to help narrow your search.

   

2. Click Request Permission.

3. Complete the permission request form:

   • Select which account to send the request from.
     Only Enterprise subscriptions have the ability to switch Instagram handles.

   • Select a preset permission template or create a new comment manually.
     When asking for permission, make sure to ask the content creator to @mention your account in their reply to automatically permission the content.

4. Click Post to Instagram.
   The comment is posted to Instagram, and the permission status is set to Awaiting Permission.

   

Content without brand mentions

Content that does not include the brand @mention in the caption and only has tags on the photo or hashtags (#) in the caption require you to manually post the comment to Instagram.

Before requesting permission, make sure you are logged into the correct Instagram account.

1. Click on a piece of content from Instagram that does not have a brand mention.
   You can use the multi select tool to request permission from multiple pieces of content at once.

2. Click Request Permission.

3. Complete the permission request form:

   • Select which account to send the request from.
     Only Enterprise subscriptions have the ability to switch Instagram handles.

   • Select a preset permission template or create a new comment manually.
     When asking for permission, make sure to ask the content creator to @mention your account in their reply to automatically permission the content.

4. Click Copy & Paste to Instagram.
   Instagram opens in a new tab.

   

5. Paste and post the comment in Instagram.

6. Close the Instagram tab to return to UGC.
   The permission status is set to Awaiting Permission.

Sending Permission Requests to Twitter or Facebook

You can send messages to the original content creator’s Twitter or Facebook account directly through UGC. Once you receive a reply from the content creator with an @mention of your account, the content will be marked as Permissioned.

1. Click on a piece of content from either platform.

2. Request Permission.

3. Select a preset permission template or create a new comment manually.
   When asking for permission, make sure to ask the content creator to @mention your account in their reply to automatically permission the content.

4. Click Post to Facebook or Post to Twitter.
   Your message is sent to the content creator and the permission status is set to Awaiting Permission.

Requesting Permission from Other Social Networks

To request permission from other social networks, you must click Message Submitter and send them a message asking for permission. After you receive a favorable response, you must then manually turn on Mark as permissioned.

Do you have feedback or more questions? Contact us directly at support@pixleeteam.com.